Refund & Return Policy

At Shopiva, customer satisfaction is very important to us. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition as received.
• The item must be in its original packaging.
• Proof of purchase such as an order number or receipt must be provided.

Items that do not meet these conditions may not qualify for a return or refund.

Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

• Personal care items
• Hygiene-related products
• Items that have been used, damaged, or altered after delivery
• Products purchased during special promotions or clearance sales

Return Request Process

To initiate a return, customers must contact our support team with their order number and details of the issue. Our team will review the request and provide return instructions if the return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or processed.

Return Shipping

Customers may be responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. Original shipping costs are non-refundable unless the return is due to an error on our part.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved, the refund will be processed and automatically applied to the original method of payment within 5–10 business days depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

• Check your bank account again
• Contact your credit card company as it may take some time before the refund is officially posted
• Contact your bank as processing times may vary

If you have completed these steps and still have not received your refund, please contact our support team.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery. To process your request, customers must provide clear photo or video evidence showing the damaged or incorrect product along with the packaging.

Once verified, we will arrange a replacement or issue a refund depending on the situation.

Order Cancellations

Orders may be canceled within 12 hours of placing the order. After this time, orders may already be processed or shipped and therefore cannot be canceled.

Incorrect Address Provided by Customer

Customers are responsible for providing accurate shipping information at the time of purchase. Shopiva is not responsible for orders that are lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer. In such cases, refunds may not be issued.

Shipping Delays

While we work with reliable logistics partners to deliver your order as quickly as possible, delivery times may sometimes be affected by factors beyond our control, including customs processing, weather conditions, courier delays, or high shipping demand. Shopiva is not responsible for delays caused by courier services or customs authorities.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact our support team for assistance.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: shopiv.129@gmail.com