Contact Us

We’re here to help! At Shopiva, customer satisfaction is our top priority. If you have any questions about your order, our products, shipping, or policies, our support team is always ready to assist you.

Customer Support

If you need assistance, please feel free to reach out to us using the contact information below. Our team will do their best to respond to your inquiry as quickly as possible.

Official Email Support
For general questions, order inquiries, or support requests, please contact us via email:

shopiv.129@gmail.com

Our support team typically responds within 24–48 business hours.

Business Hours

Our customer support team is available during the following hours: (8168293287)

Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Responses may take slightly longer during holidays or periods of high customer inquiries.

Order Support

If you are contacting us about an order, please include the following information in your message to help us assist you faster:

• Your full name
• Order number
• Email address used during purchase
• A detailed description of your issue or request

Providing this information allows our support team to locate your order quickly and provide the best possible solution.

Common Reasons to Contact Us

Customers typically contact us for the following reasons:

• Questions about products
• Order tracking assistance
• Shipping or delivery updates
• Refund or return requests
• Damaged or incorrect item reports
• General customer support

Before contacting us, you may also find answers in our policy pages including Shipping Policy, Refund & Return Policy, and Terms & Conditions.

Customer Satisfaction

At Shopiva, we value every customer and aim to provide a smooth and reliable shopping experience. Your feedback helps us improve our products and services.

If you have suggestions, feedback, or concerns, we encourage you to contact us. We appreciate your support and will do our best to resolve any issues promptly.

Thank you for shopping with Shopiva.