PRIVACY POLICIES

Privacy Policy

This Privacy Policy describes how Shopiva ("we", "our", or "us") collects, uses, and protects your personal information when you visit, use, or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include:

• Your web browser type and version
• IP address
• Time zone
• Device type
• Pages viewed on our website
• Time spent on pages
• Referring website or search engine

This information helps us understand how customers interact with our website so we can improve our services.

Personal Information You Provide

When you place an order or interact with our website, we may collect personal information such as:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history

Payment information is processed securely through trusted payment gateways. We do not store your full payment details on our servers.

How We Use Your Information

We use the information we collect for several purposes, including:

• Processing and fulfilling your orders
• Delivering products to your address
• Sending order confirmations and shipping updates
• Responding to your questions and customer support requests
• Improving our website, products, and services
• Preventing fraudulent transactions and maintaining website security
• Sending promotional emails or offers (only if you subscribe)

Sharing Your Information

To operate our store effectively, we may share certain information with trusted third-party partners such as:

• Payment processing providers
• Shipping and logistics companies
• Website analytics services
• Marketing and advertising partners

These partners only receive the information necessary to perform their services and are required to keep your information secure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand website traffic and usage
• Improve website performance

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

Data Security

We take appropriate technical and organizational measures to protect your personal information. Our website uses secure encryption and industry-standard security practices to safeguard your data from unauthorized access, disclosure, or misuse.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to withdraw consent for marketing communications

To exercise these rights, please contact us using the contact information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage users to review their privacy policies before providing personal information.